Shopping with fizzi~jayne makes....


By clicking on the "shop" tab it takes you to my Folksy Shop.


Folksy is a hand made market place for British designers  and makers. I choose to sell with them as they are based in Britain and support small creative businesses like myself.  


Shopping with Folksy is easy, to buy something you don't need to register but, if you do, you will be able to view your order history, contact sellers via the Folksy messaging service and be able to leave feedback for your order. If you would like to know more about buying from their site please visit their website here.


Payment


Payment is through PayPal.  No PayPal account?  You can still pay using a debit or credit card during checkout.

Delivery/Shipping


Unless otherwise stated, items are posted within 3 working days from confirmation of payment.

An email will be sent confirming when your order has been dispatched.

Cards will be posted to you in cellophane bags and hard backed envelope. Other items will be packaged in bubble wrap and in either a hard back envelope or Jiffy envelope depending on the product. Every care is taken to protect your purchases in the post.

Items will be posted via Royal Mail standard first class post.  For extra peace of mind there is an option to add Royal Mail Signed For first class post to your basket as an additional item, which will require a signature when delivered. For more details click here.  AirMail through Royal Mail is used for all international orders.

I cannot guarantee delivery times by Royal Mail and I cannot be held responsible for delays by the postal service.

Please note:- that buyers are responsible for any and all duties and customs charges that may be incurred.

Cancellation


You may cancel an order before dispatch unless it is personalised, in which case, you need to contact me within 36 hours of confirming your order to cancel.  To cancel an order you must inform me in writing (an email is sufficient or complete the contact form here).

After this time please refer to the following Return/Refunds policy below....

Return/Refunds


Please note: Unless faulty, items that are personalised, bespoke or made-to-order to your specific requirements are non-refundable.

I do hope you are happy with all your purchases from fizzi-jayne makes.... but if for whatever reason you are not happy, do not hesitate to contact me.  You have the right to terminate the contract and return an item up to 30 days after receipt of your order and a full refund including the cost of the outgoing postage will be made within 14 days of fizzi~jayne receiving the returned item(s).   The buyer is responsible for paying for the cost of return postage. 


Folksy's sales and returns policy can be found here.


All dealings are subject to UK Law​​