How did you come up with the name fizzi~jayne makes....?
Fizz was my nickname at school, Jayne is my middle name and I make pretty
I added the "...." as I make a variety of products, it is a kind of fill in the gap style
I kept the name all lower case just to be different and rebel against the grammar rules, apologies to my English teacher and all those who are sticklers for grammatical correctness!
Where can I buy your products?
If you click on the "Shop" tab in the menu it will take you to my Folksy shop.
You can also find me on Etsy
I also attend various craft fairs, to see if I am at one near you please go to the "Craft Fairs"section of my website.
You can also find a selection of my products in No.3 Royston, an independent shop selling handmade products by local crafters and artists based in Hertfordshire.
Can I cancel an order or return an item?
You may cancel an order before dispatch unless it is personalised, in which case, you need to contact me within 36 hours of confirming your order to cancel. To cancel an order you must inform me in writing (an email is sufficient or complete the contact form here).
Please note: Unless faulty, items that are personalised, bespoke or made-to-order to your specific requirements are non-refundable.
I do hope you are happy with all your purchases from fizzi-jayne makes.... but if for whatever reason you are not happy, do not hesitate to contact me. You have the right to terminate the contract and return an item up to 30 days after receipt of your order and a full refund including the cost of the outgoing postage will be made within 14 days of fizzi~jayne receiving the returned item(s). The buyer is responsible for paying for the cost of return postage.
My full shipping and returns policy can be found here.
Folksy's sales and returns policy can be found here.
Can you make me a custom piece?
If you can't find what you are looking for in my shop or you want something personalised I'd love to hear from you.
Please contact me to discuss your requirements further.
How long does an order take?
Unless otherwise stated, orders placed via Folksy are dispatched within 3 working days.
Custom orders take longer and a dispatch date will be agreed as part of the ordering process.
All orders are sent by Royal Mail Standard 1st Class Post. For extra peace of mind there is an option to add Royal Mail Signed For first class post for an additional charge. Full shipping policy can be found here.
Are you on social media?
If you are interested in my professional background you can find out more on my LinkedIn page.
Can I feature you / fizzi~jayne makes.... on my blog / social media / website?
Of course, I'm always happy to answer questions for interviews or for my products to be featured. All I ask is you credit me and link back to this website and let me know so I can share with my followers.
Unless otherwise stated, all the photography and content on this website, including my blog, is my own. If you want to use my images or any content please ask my permission beforehand. If you want to share images on social media please credit me and link back to this website. Thanks!